Privacy Policy

Privacy Policy

Last Updated: July 1, 2026

Welcome to Sibien.

Our mission is to help reconnect families and facilitate the location of people during emergencies through a simple, fast and reliable platform.

Your privacy is extremely important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.

By using Sibien, you agree to the practices described in this Privacy Policy.

1. Who We Are

Sibien is an emergency assistance platform designed to allow users to create, update and consult reports that help locate people during emergency situations.

Our goal is to help communities reconnect families while respecting every user's privacy.

2. Information We Collect

To operate the application, Sibien may collect only the information necessary to provide its services, including:

  • First name
  • Last name
  • Email address
  • Photographs associated with reports
  • Geographic location voluntarily provided by the user
  • Report status (Located / Not Located)
  • Date and time of reports
  • Device information required for security and authentication
  • Technical logs necessary for the operation of the application

We do not intentionally collect information that is not required for the operation of Sibien.

3. How We Use Your Information

Your information is used exclusively to:

  • Create and manage your account.
  • Allow you to publish reports.
  • Display reports on the map.
  • Help locate missing persons.
  • Improve platform stability and security.
  • Prevent abuse, fraud and misuse of the application.
  • Synchronize information across your devices.

We never use your information for purposes unrelated to the operation of Sibien.

4. Photos and User Content

Photographs and information uploaded by users are used exclusively to help identify and locate people during emergency situations.

Photos may be publicly visible within the application as part of the report created by the user.

Users are solely responsible for the content they upload and represent that they have the right to publish such information.

5. Location

The location provided by the user is used to display the report on the application's map and help locate people during an emergency.

6. Face ID

If you enable Face ID, authentication is handled entirely by Apple's operating system.

Sibien never receives, stores or has access to your biometric information.

Face ID data never leaves your device.

7. Notifications

Sibien may send notifications related to:

  • Updates to your reports.
  • Status changes.
  • Important application announcements.
  • Critical emergency information.

We do not send advertising notifications or marketing campaigns unrelated to the application's purpose.

8. Third-Party Services

To provide a secure, reliable and efficient service, Sibien may use specialized technology providers that support essential functions of the application, such as user authentication, data storage and other infrastructure services.

These providers process information only to the extent necessary to deliver the corresponding services and are subject to their own privacy and security policies.

If we incorporate additional providers in the future that result in material changes to the processing of personal information, we will update this Privacy Policy when appropriate.

9. Information Security

We implement reasonable technical and organizational measures to protect user information.

Although we strive to maintain a secure platform, no Internet service can guarantee absolute security.

Users are encouraged to protect their account credentials and immediately notify us of any unauthorized access.

10. What We Do NOT Do

At Sibien, transparency is one of our core values.

Therefore:

  • We do not sell personal information.
  • We do not rent personal information.
  • We do not share personal information with advertisers.
  • We do not commercialize user photographs.
  • We do not use photographs to train Artificial Intelligence models.
  • We do not perform facial recognition.
  • We do not create behavioral profiles for advertising purposes.
  • We do not use your information for purposes unrelated to the operation of Sibien.

11. Children's Privacy

Creating an account is intended for individuals who meet the minimum legal age required in their jurisdiction.

Reports concerning minors may be submitted solely for the humanitarian purpose of helping locate them during emergency situations.

If we determine that an account has been created in violation of applicable legal requirements, we may suspend or remove the account and its associated information.

12. International Data Transfers

Depending on your location and the infrastructure used by our service providers, your information may be processed or stored in countries different from your own.

By using Sibien, you acknowledge that such transfers may be necessary to provide the service.

13. Data Deletion

Users may request the deletion of their account and associated personal information by contacting us through the official support channels.

We will process deletion requests in accordance with applicable laws and operational requirements.

Certain information may be retained when required by law or to resolve disputes and protect the integrity of the platform.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the "Last Updated" date and, when appropriate, notify users through the application.

15. Contact

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through our official support email:

admin@sibien.org

Our Commitment

At Sibien, we believe technology should help people when they need it most.

We are committed to using personal information only for the operation of the application, acting with transparency, responsibility and respect for every individual who trusts our platform.

Your trust is the foundation of Sibien.